Return, Refund & Cancellation Policy

Sacred goods and ritual services need careful handling. This policy explains when PujaKit can accept a return, replace an item, cancel a request, or issue a refund for products or services ordered through our website, checkout, WhatsApp-supported flow, or support team.

Return window for products

Please contact us within 7 days of delivery if an item is damaged, incorrect, missing from your package, expired at delivery, or materially different from what was confirmed before dispatch. We may ask for order details, packaging photos, product photos, unboxing evidence, and the delivery date.

Products eligible for replacement or refund

• Products damaged in transit.
• Wrong products or wrong size/variant sent by PujaKit.
• Missing items from a confirmed kit or catalog order.
• Unopened, unused products returned in original condition after our team approves the return.
• Food or consumable items that are expired, unsafe, or materially inconsistent with the confirmed listing at delivery.

Products we cannot accept back

For hygiene, purity, safety, and ritual-integrity reasons, opened consumables, used samagri, personalised kits, specially sourced items, consecrated or ritually used articles, and items damaged after delivery cannot be returned. Natural materials such as wood, seeds, rudraksha, flowers, incense, metal, stone, and handmade pieces may vary in shade, fragrance, grain, carving depth, bead texture, and finish; normal natural variation is not treated as a defect.

Food, prasad, and shelf-life items

Food, prasad, sweets, herbs as consumables, and similar shelf-life products may be non-returnable once delivered unless they are damaged, expired, unsafe, incorrect, or materially different from the confirmed listing. Please do not consume any item if packaging is broken, contaminated, swollen, leaking, or past the labelled date.

Food and consumable listings should follow applicable food-safety, labelling, shelf-life, and FSSAI requirements where those requirements apply. If the label, invoice, or listing appears inconsistent, contact us before use.

Cancellations before dispatch

If your product order has not been packed, personalised, specially sourced, or dispatched, contact us as soon as possible. We can usually cancel eligible pre-dispatch orders and issue a refund. We do not add customer cancellation charges unless the same type of charge would also apply when PujaKit cancels a confirmed order for its own operational reason.

Pandit, e-puja, chadhava, and service cancellations

Service requests are cancellable until a provider, temple, offering, or logistics commitment has been confirmed. Once a pandit, temple, courier, prasad, or offering arrangement has been committed, cancellation eligibility depends on the work already performed and the provider or temple's own rules. The applicable cancellation window should be shown before payment.

Refund timing

Once a refund is approved, we process it to the original payment method where possible. Bank, card, UPI, wallet, or payment-gateway timelines may vary, but most refunds reflect within 5-10 working days after processing. International refunds and currency conversion reversals may take longer. Accepted refunds are processed within a reasonable period and in line with applicable payment-network or legal requirements.

Replacement shipping

If an issue is caused by an incorrect or damaged shipment from our side, we will normally bear the approved replacement shipping cost. If a return is requested for preference reasons, return shipping may be the customer's responsibility unless stated otherwise.

How to request support

Email namaste@pujakit.in or message us on WhatsApp with your order number, delivery date, issue summary, and photos where relevant. Please keep the product and packaging until the case is resolved.

We aim to acknowledge support complaints promptly and resolve them fairly. Some cases require courier confirmation, provider confirmation, payment-gateway status, or product inspection before final approval.

Related pages

Please also read our Terms of Service, Privacy Policy, and Disclaimer.